Why old billing changes may not surface as an update, and how to extend the cut off
Konquest only automatically tracks and surfaces changes to billings that were confirmed within a set window of time — 13 months by default. This is enough to cover the full length of any annual scheme, but it can occasionally miss changes to billings that are confirmed a long time after they started, particularly on pay-when-paid commission plans. The cut off period is account-configurable, so if this affects you regularly, it can be extended.
Overview
To keep performance manageable on high-volume accounts, Konquest doesn't track every billing indefinitely for automatic updates — it looks back a fixed number of months (13 by default) from the current date. If a billing's start date falls outside that window by the time it's confirmed, any resulting change to what's payable won't be picked up and surfaced automatically as an update on the relevant statement.
This is most likely to cause a problem on pay-when-paid (PWP) commission plans with long client payment terms. PWP relies on automated updates to reflect commission once a billing is actually paid, so if the gap between a billing's start date and its confirmation date runs past the cut off, the automated update that PWP depends on may not be served at all.
How to tell if this is what you're seeing
- Your scheme is a pay-when-paid plan, or otherwise has a long typical gap between a billing's start date and when it's confirmed.
- A billing was confirmed more than roughly 13 months after its start or calculation date.
- A period doesn't show a figure you'd expect based on billings you know have since confirmed, and no automatic update has appeared for it.
What to do
If you believe a billing has fallen outside the tracking window and its commission hasn't been reflected:
- Note the billing's start/calculation date and its confirmation date.
- Get in touch with your Konquest support contact with those details, along with the period you'd expect to see it reflected in.
- We'll confirm what should be payable and, where there's a shortfall, apply the correction so your statement is fully up to date.
The cut off period is account-configurable
The 13-month cut off is a default, not a fixed limit — it can be adjusted per account. If billings on your account are often confirmed more than 13 months after they start (for example due to long payment terms, non-compete periods, or rebate periods), contact Konquest support to request a longer cut off period for your account. We can't guarantee accommodating every request, since on high-volume accounts the cut off remains important for keeping the platform performant, but each request is assessed individually based on your account's billing patterns.
Why this happens
Tracking every billing indefinitely for automatic updates isn't practical at scale — on accounts with a high volume of billing items, checking all of them for changes on every calculation run would affect platform performance. 13 months was chosen as the default because it's enough to let any annual scheme run to completion. It becomes a limitation mainly for accounts running long-term payment terms alongside pay-when-paid plans, where the time between a billing starting and it being confirmed can regularly exceed a year.
Need help?
If you're not sure whether a missing update is a cut off issue or something else, or you'd like to request a longer cut off for your account, contact your Konquest support contact with the user, scheme, and the billing's start and confirmation dates.