--- title: Integration automation switched off after repeated failures description: Konquest automatically switches off an integration's automation after 5 hours of continuous failures. Learn why this happens, the common causes, and how to get your integration syncing again. --- [Skip to content](https://konquest.io/en-gb/knowledge-base/integration-automation-switched-off-after-repeated-failures#main-content) English - United Kingdom Show submenu for translations ![konquest\_knowledge\_base](https://konquest.io/hs-fs/hubfs/konquest_knowledge_base.png?width=640&height=100&name=konquest_knowledge_base.png) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - [Contact us](mailto:support@konquest.io) [Contact us](mailto:support@konquest.io) How can we help you? - There are no suggestions because the search field is empty. 1. [Konquest](https://konquest.io/en-gb/knowledge-base?hsLang=en-gb) 2. [Integrations](https://konquest.io/en-gb/knowledge-base/integrations?hsLang=en-gb) # Integration automation switched off after repeated failures ## If an integration fails on every attempt for 5 hours, Konquest automatically switches its automation off. This stops it from repeatedly failing in the background and makes the problem visible so it can be fixed. In most cases the cause sits outside Konquest, and getting things running again is as simple as switching automation back on or running a manual sync. ### How automatic disabling works **Automated integrations sync with your connected system every 15 minutes, and Konquest gives a failing integration a 5-hour window to recover before stepping in.** Many integration failures are temporary, such as a brief outage on your CRM's side or a short-lived connection problem. The 5-hour window gives these issues time to resolve themselves without you needing to do anything. If the integration is still failing on every attempt after 5 hours, Konquest switches its automation off. When this happens: - The **Automation** toggle for the integration will show as off on the Integrations page. - New and updated data from your connected system will stop coming into Konquest until the integration is syncing again. - Nothing already in Konquest is changed or removed. Your existing placements, schemes and statements are unaffected. ### Why integrations fail **There are four main reasons an integration fails consistently, and most of them sit outside Konquest.** - **Expired credentials.** The credentials Konquest uses to connect to your system have expired, been rotated or been revoked. Some systems rotate API credentials automatically as part of their security policy. - **Issues with the connected system's API.** Your CRM or timesheet system may be experiencing an outage, maintenance or performance problems that prevent Konquest from retrieving data. - **Unmappable data.** Konquest received data in a format it wasn't expecting, for example a date, value or status in a different format to the one your integration is set up to read. - **An issue in Konquest.** Occasionally the problem may be on our side. If so, there's a good chance our monitoring has already picked it up and our team is working on it. ### How to get your integration running again **Start by trying to re-enable or manually sync the integration. If the underlying problem has cleared, this is usually all that's needed.** #### Option 1: Switch automation back on 1. Go to **Settings \> Integrations** ([app.konquest.io/settings/integrations](https://app.konquest.io/settings/integrations)). 2. Find the affected integration in the list. 3. Switch the **Automation** toggle on. The integration will resume syncing every 15 minutes. If the problem is still present, it will continue to fail and will be switched off again after another 5 hours. ![](https://konquest.io/hs-fs/hubfs/Screenshot%202026-11-12%20092918-png-1.png?width=1782&height=390&name=Screenshot%202026-11-12%20092918-png-1.png) #### Option 2: Run a manual sync 1. Go to **Settings \> Integrations**. 2. Select the overflow menu (**⋮**) next to the affected integration. 3. Select **Sync**. A manual sync is a good way to check whether the issue has cleared before switching automation back on. Once it completes successfully, switch the **Automation** toggle on so the integration continues to sync automatically. ![](https://konquest.io/hs-fs/hubfs/Screenshot%202026-11-12%20092956-png.png?width=290&height=205&name=Screenshot%202026-11-12%20092956-png.png) ### If the integration keeps failing **If re-enabling or syncing doesn't work, use the likely cause to decide what to do next.** #### Credentials have expired Check with whoever manages your CRM or timesheet system whether the API credentials have been changed, rotated or have expired. If they have, generate new credentials and update them in Konquest, then run a manual sync. If you use Bullhorn, make sure the credentials are your Bullhorn API credentials rather than a regular Bullhorn login. These are generated in Bullhorn under **Menu \> Admin \> API Credentials**. You can then [update these in Konquest](https://konquest.io/en-gb/knowledge-base/updating-your-bullhorn-linked-account-credentials?hsLang=en-gb). #### The connected system is having problems Check your provider's status page or contact their support team. If they're experiencing an outage, the best option is usually to wait until it's resolved, then switch automation back on or run a manual sync. #### Data can't be mapped **This is the scenario where you're most likely to need to contact Konquest.** Unmappable data usually means Konquest is expecting data in one format but it's arriving in another. For example, a field in your CRM may have started being filled in differently, or a new value may have been introduced that your integration isn't set up to recognise. To fix this, we may need to: - review and update your integration's configuration so it can read the new format, **or** - ask you to change the data in your connected system to a supported format. Get in touch with Konquest support, letting us know which integration is affected and roughly when it stopped syncing. If you know of any recent changes to how data is entered in your CRM, such as new fields, new statuses or a change in process, mention those too, as they often point straight to the cause. #### You suspect an issue in Konquest If the steps above haven't helped and nothing has changed on your side, contact Konquest support. We may already be aware of the problem, but it's always helpful to hear from you. ### Summary - Konquest automatically switches off an integration's automation after 5 hours of consistent failures. The window allows temporary issues to resolve on their own. - Failures are usually caused by expired credentials, problems with the connected system's API, unmappable data or, less often, an issue in Konquest. - To get things running again, switch the **Automation** toggle back on in **Settings \> Integrations**, or run a manual sync from the overflow menu (**⋮**) next to the integration. - If credentials have expired, generate new ones and update them in Konquest. - If the cause is unmappable data, contact Konquest support. We may need to update your integration's configuration or ask you to adjust the data at source. 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